FAQ

Are your products new or used?
We sell professionally refurbished, pre-owned enterprise hardware. Every item is tested before shipping and the condition is stated on each product page.

Do products come with a warranty?
Yes. Complete servers carry a 60-day warranty; parts and accessories carry a 30-day warranty. See our Returns & Refunds policy for details.

Do you charge for shipping?
Standard shipping within the continental US (lower 48 states) is free. Alaska, Hawaii, Puerto Rico, other U.S. territories, and international shipping are calculated at checkout.

How fast will my order ship?
Most parts ship within 1 business day. Configured servers are tested and packed before shipping, typically within 1–3 business days.

Can you build a server to my specifications?
Yes — CPU, memory, storage, and controller configurations can be customized. Email us your requirements at sales@reservertech.com for a quote.

What payment methods do you accept?
We accept major credit and debit cards and the other payment options shown at checkout. For bulk or large orders, contact us before placing your order.

Do you ship internationally?
Yes. Duties and taxes charged by your country are the buyer's responsibility.

What if my item arrives damaged or stops working?
Contact us right away at sales@reservertech.com. Keep the packaging for damaged shipments. Defective items are covered — we will repair, replace, or refund.

Do servers come with power cords?
Power cords are not included unless stated on the product page. If you need power cords, message us after ordering and we will help.